OurRitual Terms of Service

Welcome to Ritual Health Technologies, Inc., (“OurRitual” “we,” “us,” or “our”), which operates the web site located at www.ourritual.com (the “Website”) and mobile applications, online services, and any other products and services that we may provide now or in the future (collectively, the “Services”). The following Terms of Service are a legal contract between you (“you” and “your”) and OurRitual regarding your use of the Services. Visitors and users of the Services are referred to individually as “User” and collectively as “Users”. PLEASE READ THE FOLLOWING TERMS OF SERVICE CAREFULLY. BY REGISTERING FOR, ACCESSING, BROWSING, OR USING THE WEBSITE OR THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS (COLLECTIVELY, THE “TERMS”).

THE SERVICES ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY. THEY ARE NOT, AND ARE NOT INTENDED AS, A SUBSTITUTE FOR QUALIFIED MEDICAL, HEALTHCARE OR OTHER PROFESSIONAL ADVICE, GUIDANCE, COUNSELING OR TREATMENT. DO NOT USE OUR SERVICES AS A SUBSTITUTE FOR MEDICAL OR MENTAL HEALTH CARE PROFESSIONALS. THE SERVICES ARE NOT SUITABLE FOR INDIVIDUALS REQUIRING EMERGENCY INTERVENTION OR HIGHLY SPECIALIZED CARE BEYOND THE SCOPE OF OUR SERVICES, SUCH AS SITUATIONS THAT INVOLVE SEVERE MENTAL ILLNESS OR DOMESTIC VIOLENCE, WHERE MORE SPECIALIZED OR IMMEDIATE CARE MAY BE REQUIRED. IF YOU EXPERIENCE AN EMERGENCY (MEDICAL OR OTHERWISE) PLEASE CALL 911 OR THE APPLICABLE EMERGENCY NUMBER IN YOUR COUNTRY OF RESIDENCE AND SEEK THE IMMEDIATE ATTENTION OF A MEDICAL OR HEALTH CARE PROFESSIONAL.

  1. Accounts.

THE SERVICES ARE NOT AVAILABLE TO (A) ANY PERSON UNDER THE AGE OF 18 OR (B) ANY USERS PREVIOUSLY SUSPENDED OR REMOVED FROM THE SERVICES BY OURRITUAL. 

  1. By clicking the “I Agree” button or by otherwise using or registering an account for the Services, you represent that you are at least 18 years of age and agree to be legally bound by the Terms. You also represent that you have not been previously suspended or removed from the Services by OurRitual and agree to respect and be legally bound by our community guidelines (“Guidelines”).
  2. Account. In order to use the Services, you must register for an account. When setting up and maintaining your account, you must provide and maintain accurate and complete information, including a valid email address. You are solely responsible for maintaining the confidentiality of your account and password, and you are responsible for all activities that occur under your account or password. This account is for your own personal use. You may not allow others (including your spouse or partner) to use your account or use someone else’s account without their permission. We may limit the number of devices on which you may use the Services or ask for two-step verification of new devices. We reserve the right to deny Services in our sole discretion, for any or no reason, including due to violation of our Guidelines, the Terms or for any reason pursuant to which we may terminate or suspend your account pursuant to Section 8 below. By creating an account, you acknowledge that you do not seek services for severe mental illness or domestic violence situations, and understand that OurRitual is not equipped to provide specialized or emergency support for these conditions.
  1. Privacy Policy.

Your privacy is important and a priority for us. Please read our Privacy Policy, carefully for information relating to OurRitual’s collection, use, and disclosure of your personal information. Among other things, our Privacy Policy explains how we treat your personal information and protect your privacy when you use our Services, and explains the procedures by which Users may view, update, correct, or delete their account and personal information.

  1. Third Party Services. 

The Services may contain third party components and may allow you to integrate your Account with third party services. We will not be responsible for such components or any act or omission of the third party that provides such components or the third party services, including the third party's access to or use of content, and we do not warrant or support any third party services. Additionally, the Website may contain links to websites or pages that are not maintained by OurRitual. Links to third party websites are provided for your convenience and information only. Third party web sites are not under OurRitual’s control and OurRitual is not responsible for the content or accuracy of those sites or the products or services offered on or through those sites. The inclusion of a link through the Website does not imply OurRitual’s endorsement of the third party website or that OurRitual is affiliated with the third party website's owners or sponsors. You acknowledge and agree that we are not liable for any loss or damage which may be incurred by you as a result of the availability of those external websites, resources or advertisements, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such websites or resources. We recommend that you to be aware when you leave the Website and to read the terms and conditions and privacy policy of each other website that you visit.

  1. Modification of the Terms.

Upon opening an account, you accept the Terms in the form posted on our website. OurRitual reserves the right, at our discretion, to change, modify, add, or remove portions of the Terms at any time. Please check the Terms periodically for changes that are made after you open your account. Your continued use of the Services after the posting of changes constitutes your binding acceptance of such changes. For any material changes to the Terms, OurRitual will make reasonable effort to provide notice to you of such amended Terms, such as by an email notification to the address associated with your account or by posting a notice on the Services, and such amended terms will be effective against you on the earlier of (i) your actual notice of such changes and (ii) thirty days after OurRitual makes reasonable attempt to provide you such notice. However, except where prohibited by law, changes addressing new functions for a service or changes made to manage OurRitual’s liability or otherwise required by law will be effective immediately. If you do not agree to the modified Terms, you must discontinue your use of the Services. Disputes arising under these Terms will be resolved in accordance with the version of the Terms in place at the time the dispute arose.

  1. Payments
    1. Pricing. The prices of the products and services provided by OurRitual are determined based on OurRitual’s list prices, promotion policies, and services or sales taxes where applicable. In some instances, the price of products and services offered directly by us may not be the same as the price offered on affiliate websites and those of business allies with specific agreements to implement sales and promotions.
    2. Payments. You agree to pay the fees for the products and services that you purchase, and you authorize us to charge your debit or credit card or process other means of payment for those fees, including a payment authorization hold or a test-charge of $1 (“Test Payment”), to be charged at the time of your order placement, to confirm that you are using a valid payment method. Such Test Payment will be refunded to you once we confirm, at our sole discretion, that you are using a valid payment method. Payment is due in advance unless we advise you differently. OurRitual works with third party payment processing partners to offer you the most convenient payment methods in your country and to keep your payment information secure. Check out our Privacy Policy for more details. 
    3. Sessions and Matching Sessions

Your subscription to the Services will include sessions with an expert, in the amount specified in the subscription package you purchased. Separately, as part of the Services, we may offer a one-time matching session, which allows you to decide whether to sign up for an ongoing subscription to the Services (the “Matching Session”). The Matching Session does not automatically convert into a subscription unless you explicitly choose to subscribe. If you reschedule or cancel the Matching Session with less than 24 hours' notice, it will be classified as a “Late Show Event”. If a you fail to attend a scheduled Matching Session without prior cancellation or rescheduling, it will be classified as a “No-Show Event” (Late Show Events and No-Show Events are referred to collectively as “Events”). You are allowed only one Event with respect to the Matching Session. Should more than one Event occur, OurRitual reserves the right to cancel the Matching Session without issuing any refunds.  

  1. Refunds and Credits. 

If the product or service rendered does not meet your expectations, you may submit a request for reimbursement (session credits or a refund) by emailing payments@ourritual.com within 14 days of purchase. Refunds will only be provided according to the following: 

  1. You purchased a subscription rather than a single use product (e.g. Matching Session).

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  1. You attended your first session within 14 days of purchase and were not marked as a No Show Event (as defined above). Please note that any rescheduling done less than 36 hours prior to the appointment time will be considered a No Show Event for the purpose of this Section 5.4. 
  2. You requested a refund after your first session prior to any additional session.
  3. The subscription was your first subscription with OurRitual and was not purchased following a Matching Session or following a separate subscription with OurRitual.
  4. You answered the onboarding questionnaire truthfully. If we determine that any answers provided as part of the onboarding questionnaire are false then refunds will be at the discretion of OurRitual and may be denied. 
  1. Recurring Subscriptions.  

Automatic renewals will continue unless you cancel the subscription by sending a cancellation request to payments@ourritual.com. Such a request will become effective only when confirmed by us via email and will not take effect until two (2) business days after receipt and written confirmation from the Company. If OurRitual is unable to charge your credit card or other payment method as authorized when you enrolled in a Recurring Subscription, OurRitual may, at its sole discretion, bill you for your Service and suspend your access to the Service until payment is received. OurRitual reserves the right to change the price of Recurring Subscriptions from time to time. We will communicate any price changes to you in advance and, if applicable, provide instructions on how to accept those changes. Price changes will take effect at the start of the next subscription period following the date of the price change. As permitted by local law, you accept the new price by continuing to use your Recurring Subscription after the price change takes effect. If you do not agree with the price changes, you may cancel your Recurring Subscription before the price change goes into effect. Payments for Recurring Subscriptions are nonrefundable, and there are no refunds or credits for partially used periods. You may cancel a Recurring Subscription at any time, but if you cancel before the end of the current subscription period, no refund will be provided for any subscription fees already paid. Following cancellation, you will continue to have access to the Service through the end of the current subscription period. 

  1. Early Termination Fee

If you sign up for a multi-month commitment plan (e.g. 3 months or 6 months plan) and cancel prior to the end of the term of that plan,  then OurRitual reserves the right to charge you the difference in the monthly price between the multi-month plan and the monthly price for the monthly plan for the remaining period of the term of the multi-month commitment term as an early termination fee.  For example (illustrative figures), were the member to sign up to a 6 month plan at a fee of $400 per month, rather than a one month plan at $450 per month and cancel after two months then OurRitual would reserve the right to charge an additional $100 as an early termination fee (representing $50 per month).

  1. License and Use Limitations

We grant you a limited, non-exclusive, non-transferable license to access the Services and view the associated content for which you have paid all required fees, solely for your personal, non-commercial purposes through the Services, in accordance with these Terms and any conditions or restrictions associated with a particular feature of our Services. All other uses are expressly prohibited. This license does not include the right to reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, sublicense, or otherwise transfer or use any materials that we provided to you. You may not use the Services to provide services for others or conduct competitive research. You may not access or use the Services or create an account for unlawful purposes. Your use of the Services and behavior on our platform must comply with applicable local or national laws or regulations of your country. You are solely responsible for the knowledge of and compliance with such laws and regulations that are applicable to you. You may not access our Services if you are from a territory where U.S. businesses are prohibited from engaging in business (such as Cuba, Iran, North Korea, Sudan, or Syria) or if you have been designated a Specially Designated National, Denied Person, or Denied Entity by the U.S. government. OurRitual hereby reserves all rights not expressly granted in this Agreement.

  1. Your Content

Our Service may provide you with the ability to post content, such as reviews, discussions, and ratings (“User Content”). The content you post remains yours, but by posting content, you allow OurRitual to reuse and share it but you do not lose any ownership rights you may have over your content. When you post comments, questions, reviews, and when you submit to us ideas and suggestions for new features or improvements, you authorize OurRitual to use and share this content with anyone, distribute it and promote it on any platform and in any media, and to make modifications or edits to it as we see fit. By submitting or posting content on or through the platforms, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute your content in any and all media or distribution methods (existing now or later developed). This includes making your content available to other companies, organizations, or individuals who partner with OurRitual for the syndication, broadcast, distribution, or publication of content on other media. You represent and warrant that you have all the rights, power, and authority necessary to authorize us to use any content that you submit. You also agree to all such uses of your content with no compensation paid to you. Any feedback, comments, or suggestions you may provide regarding OurRitual or the Services is entirely voluntary, and we will be free to use such feedback, comments, or suggestions as we see fit and without any obligation to you.

  1. Term and Termination.
    1. Term. These Terms shall remain in force while you use the Services unless and until your account is terminated as provided in these Terms, in which case you no longer have the right to use the Services.
    2. Termination by OurRitual. OurRitual, in its sole discretion, for any or no reason, and without penalty, may suspend or terminate any account (or any part thereof) you may have with OurRitual or your use of the Services and remove and discard all or any part of your account. OurRitual may also in its sole discretion and at any time discontinue providing access to the Services, or any part thereof, with or without notice. Upon such termination, you will be entitled to a refund of any unused fees for future Services not yet rendered. Any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. If we ban your account or disable your access to the Services due to your violation of these Terms, you will not be eligible to receive any credit or refund. We also reserve the right to pursue further legal actions against you, including damages and an equitable relief such as an injunction, in case of violation of these Terms.
    3. Termination by You. You may terminate these Terms at any time (prospectively only) by deleting your login account with the Services and discontinuing use of any and all parts of the Services. Termination of these Terms will not entitle you to a refund, subject to Section 5.4 above.  
  2. Representations and Warranties. You warrant, represent and agree that you will not provide any User Content or otherwise use the Services in a manner that (i) infringes, violates or misappropriates another's intellectual property rights, rights of publicity or privacy, or other rights; (ii) violates any international, federal, state or local law, statute, ordinance or regulation or which would render OurRitual in violation of any applicable laws or regulations, including without limitation, Applicable Privacy Laws (collectively, “Applicable Law”); (iii) is harmful, fraudulent, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, or otherwise objectionable; or (iv) jeopardizes the security of your account or the Services in any way, such as allowing someone else access to your account or password or submitting User Content that contains viruses. 
    1. No Warranties. THE SERVICES, INCLUDING WEBSITE, AND ALL CONTENT OR APPLICATIONS ARE PROVIDED “AS IS.” TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, OURRITUAL HEREBY DISCLAIMS ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER STATUTORY, EXPRESS OR IMPLIED. OURRITUAL DOES NOT WARRANT THAT THE WEBSITE OR SERVICES OR ANY DATA, CONTENT, OR ANY INFORMATION OFFERED ON OR THROUGH THE WEBSITE OR SERVICES WILL BE UNINTERRUPTED, OR FREE OF ERRORS. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION.
    2. No Medical Or Emergency Services. IN CASE YOU EXPERIENCE ANY KIND OF AN EMERGENCY (WHETHER MENTAL, PHYSICAL OR OTHERWISE) PLEASE DIAL 911 AND REACH OUT TO YOUR MEDICAL OR HEALTH CARE PROFESSIONAL IMMEDIATELY. OURRITUAL DOES NOT PROVIDE ANY KIND OF MEDICAL OR EMERGENCY SERVICES AND IS NOT DESIGNED TO SUPPORT INDIVIDUALS EXPERIENCING SEVERE MENTAL ILLNESS OR THOSE AFFECTED BY DOMESTIC VIOLENCE. OURRITUAL WILL NOT BE RESPONSIBLE FOR ANY DAMAGES OR CONSEQUENCES RESULTING FROM THE USE OF OUR SERVICES IN SUCH SITUATIONS.
    3. No Psychological or Professional Advice. IN CASE YOU ARE SEEKING PROFESSIONAL PSYCHOLOGICAL COUNSELING, PLEASE REACH OUT TO A PSYCHOTHERAPIST, PSYCHOLOGIST OR OTHER PROFESSIONAL SERVICE PROVIDERS. PLEASE NOTE THAT OURRITUAL DOES NOT PROVIDE PSYCHOLOGICAL, MEDICAL OR MENTAL HEALTH ADVICE, OR ANY OTHER PROFESSIONAL COUNSELING SERVICES IN ANY WAY OR FORM. PLEASE NOTE THAT EVEN IF CERTAIN OF OUR TEAM MEMBERS ARE CERTIFIED PROFESSIONALS THEY ARE NOT PROVIDING SERVICES IN SUCH A CAPACITY THROUGH OURRITUAL AND WILL NOT PROVIDE ANY PSYCHOLOGICAL ASSISTANCE, MEDICAL OR MENTAL HEALTH ADVICE, OR ANY OTHER TYPE OF THERAPY OR COUNSELING TO YOU VIA OUR SERVICES. OUR TEAM MEMBERS, EMPLOYEES AND CONSULTANTS ARE NOT AUTHORIZED BY OURRITUAL TO PROVIDE YOU WITH ANY TYPE OF PSYCHOLOGICAL ASSISTANCE, MEDICAL OR MENTAL HEALTH ADVICE, OR ANY OTHER TYPE OF THERAPY OR COUNSELING AND OURRITUAL IS NOT RESPONSIBLE IN ANY WAY OR FORM IF SUCH UNAUTHORIZED SERVICES ARE PROVIDED TO YOU BY ANY OF OUR TEAM MEMBERS, EMPLOYEES OR CONSULTANTS. OUR SERVICES ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY. OUR SERVICES ARE NOT, AND ARE NOT INTENDED AS, A SUBSTITUTE FOR QUALIFIED MEDICAL, HEALTHCARE OR OTHER PROFESSIONAL ADVICE, GUIDANCE, COUNSELING OR TREATMENT. NOTHING IN OUR SERVICES SHOULD BE CONSIDERED AS CONSTITUTING THE FORMATION OF A COUNSELING RELATIONSHIP BETWEEN YOU AND ANY OF OUR TEAM MEMBERS, EMPLOYEES, CONSULTANTS OR OURRITUAL ITSELF. DO NOT USE OUR SERVICES AS A SUBSTITUTE FOR MEDICAL OR MENTAL HEALTH CARE PROFESSIONALS.   
  3. Limitation of Liability and Damages.

YOU AGREE TO USE OUR SERVICES AT YOUR OWN RISK AND FOR INFORMATIONAL PURPOSES ONLY. YOU AGREE THAT YOU WILL HAVE NO RECOURSE TO SEEK DAMAGES AGAINST OURRITUAL EVEN IF YOU SUFFER LOSS OR DAMAGE WHEN IMPLEMENTING KNOWLEDGE OR SKILLS THAT YOU LEARNED BY USING OUR SERVICES. TO THE EXTENT PERMITTED BY LAW, WE HEREBY DISCLAIM ALL LIABILITY, ON BEHALF OF US OR OUR LICENSORS OR SUPPLIERS, FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS, WHETHER ARISING IN CONTRACT, WARRANTY, TORT, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. OUR LIABILITY TO YOU HEREUNDER IS LIMITED TO THE GREATER OF ONE HUNDRED DOLLARS ($100) AND THE AMOUNT YOU HAVE PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO YOUR CLAIMS FOR THE APPLICABLE SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. YOU ACKNOWLEDGE THAT OURRITUAL HAS OFFERED AND PRICED THE SERVICES IN RELIANCE UPON THE DISCLAIMERS AND THE LIMITATIONS OF LIABILITY SET FORTH HEREIN, THAT THE DISCLAIMERS AND THE LIMITATIONS OF LIABILITY SET FORTH HEREIN REFLECT A REASONABLE AND FAIR ALLOCATION OF RISK BETWEEN YOU AND OURRITUAL, AND THAT THE DISCLAIMERS AND THE LIMITATIONS OF LIABILITY SET FORTH HEREIN FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND OURRITUAL.

  1. Miscellaneous
    1. Notice. OurRitual may provide you with notices, including those regarding changes to the Terms, by email, postings on the Services, or other reasonable means. Notice will be deemed given twenty-four hours after email is sent, unless OurRitual is notified that the email address is invalid. Any notices directed to OurRitual shall be sent via e-mail to info@ourritual.com 
    2. Waiver. The failure of OurRitual to exercise or enforce any right or provision of the Terms will not constitute a waiver of such right or provision. Any waiver of any provision of the Terms will be effective only if in writing and signed by OurRitual.
    3. Governing Law. The Terms will be governed by and construed in accordance with the laws of the State of Delaware, without giving effect to any principles of conflicts of law that would cause the application of the laws of any other jurisdiction.
    4. Venue. In the event that a dispute between you and OurRitual cannot be resolved amicably by contacting our support team at support@ourritual.com, you agree that any claims relating to such a dispute will be filed only in the state or federal courts in and for Delaware, and each of you and OurRitual hereby consent and submit to the personal and exclusive jurisdiction of such courts for the purpose of litigating any such action. Notwithstanding this, OurRitual shall still be allowed to apply for injunctive or other equitable relief to protect or enforce its intellectual property rights in any court of competent jurisdiction.
    5. Severability. If any provision of the Terms is held to be unlawful, void, or for any reason unenforceable, then that provision will be limited or eliminated from the Terms to the minimum extent necessary and will not affect the validity and enforceability of any remaining provisions.
    6. Assignment. The Terms and any rights and licenses granted hereunder, may not be transferred or assigned by you without OurRitual’s prior written consent, but may be assigned by OurRitual without consent or any restriction. Any assignment attempted to be made in violation of the Terms shall be null and void.
    7. Survival. Upon termination of the Terms, any provision which, by its nature or express terms should survive, will survive such termination or expiration.
    8. Headings. The heading references herein are for convenience purposes only, do not constitute a part of the Terms, and will not be deemed to limit or affect any of the provisions hereof.
    9. Entire Agreement. The Terms constitute the entire agreement between you and OurRitual relating to the subject matter herein and will not be modified except in writing, signed by both parties, or by a change to the Terms made by OurRitual as set forth in Section 4 above.

Contacting Us. If you have any questions, concerns or feedback, please reach out to info@ourritual.com