OurRitual Cancellation Policy
We’re sorry to hear you’re looking to cancel your membership. Before you go, we’d love to hear if there’s anything we can do to help you stay - we’re available at support@ourritual.com.
Here’s our cancellation policy, made simple. For the full Terms & Conditions, please visit https://www.ourritual.com/policies/terms-of-service
- Money-Back Guarantee: Available for new members within 14 days under the following conditions, upon request.
- A subscription-based plan was purchased. Matching sessions do not qualify for the Money-Back Guarantee.
- The subscription was a new subscription - not a change from a previous subscription.
- You must have attended your first session, but no additional sessions.
- You did not cancel any sessions less than 36 hours prior to the session, and did not fail to show up to a session.
- You answered the Onboarding questions truthfully.
- Automatic Renewals: Subscriptions renew automatically unless canceled. Any cancellations made after an automatic renewal will apply for the subsequent billing period with no refunds provided.
- Early Termination Rate Adjustments: If you subscribed to a longer commitment period for a discounted price AND your billing period is every 4 weeks, early termination adjustments will apply.
For example, should you purchase a 6-month plan at $400/month where the regular monthly fee is $450/month, canceling after 2 months could result in an additional $100 charge to reflect the non-discounted rate ($50 for each of the two months).
Please note that if your billing period is 12 or 24 weeks, early cancellation is not applicable. - Cancellation Requests: Cancellation requests can be made within the app but if you have a problem you can contact us via the in-app chat or by emailing us at support@ourritual.com.